Privacy Policy

Varun Malhotra Designs & Works (“VMDW”) values the privacy of its clients and visitors. This Privacy Policy (“Policy”) is designed to inform you about the types of information we collect when you interact with the website and applications operated by Varun Malhotra Designs & Works (“Platform”), how we use and disclose that information, and how we protect your privacy.

Acceptance of Terms

By using our Platform, you agree to the terms outlined in this Privacy Policy. This Policy constitutes a legally binding agreement between you and Varun Malhotra Designs & Works, a company incorporated under Indian laws, with its registered office at H-1119 Sector 57, Gurugram, 122003. Please read it carefully.

Information We Collect

Personal Information

“Personal Information” refers to details that may identify you, such as your name, address, email, phone number, project details, and order history. VMDW collects personal information from:

• Individuals interested in our services.
• Design partners offering design services.
• Contractors and service providers engaged to execute projects.

Personal information shared by users availing services may be shared on a need-to-know basis with design partners, contractors, and employees of VMDW. We do not assume responsibility for verifying the authenticity of the information provided.

Information from Social Networking Sites

You may log into our Platform using your Google or Facebook account. Upon doing so, we may collect basic profile information, including your name, email address, and public profile data. For further details, please refer to the privacy policies of these third-party services.

Calls and Text Messages

To facilitate communication between you and our design partners or contractors, we may enable calling or messaging through the Platform. In such cases, we may collect call and message records for quality improvement and dispute resolution purposes.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you are under 13, please refrain from submitting personal information to us.

How We Use the Information

• Internal Use
  VMDW uses your personal information to deliver and improve our design and execution services. This includes personalizing your experience, processing orders, and managing project timelines. Your information may also be used for internal research, analytics, and marketing efforts.
• Providing Services and Features
  We use your information to match you with design partners and contractors, manage project communications, and facilitate payments. Your data may also be used to offer financing or insurance solutions in connection with your project.
• Customer Support
  We may use your information to provide customer support, including resolving queries, addressing grievances, and improving our customer support services.
• Communications
  With your consent, we may send you promotional materials, project updates, and invitations for surveys or feedback.

How We Share Information

VMDW does not sell or rent your personal information to third parties. We may share your data with design partners and contractors to facilitate your project. Additionally, aggregated or anonymized data may be shared with business partners or used in reports without identifying individual users.

Third-Party Ad Networks

We may work with third-party advertisers to display relevant ads based on your activities on our Platform. These networks may use cookies and similar tracking technologies to deliver advertisements tailored to your preferences.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access or disclosure. We implement physical, electronic, and administrative measures to safeguard the data collected through our Platform. However, no online system can guarantee 100% security.

Your Choices

• Accessing and Updating Information
  You can update your personal details by visiting your account settings on our Platform or by contacting us directly.
• Marketing Opt-Outs
  You may opt out of receiving promotional emails by following the instructions included in our emails. However, we may still send you non-promotional communications, such as updates about your project.
• Cookie Choices
  You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Platform.
• Withdrawal of Consent
  If you wish to withdraw your consent to this Privacy Policy, please contact us at info@vmdw.in. Upon withdrawal, we may delete or anonymize your information, and you may no longer be able to access our services.

Amendments to the Policy

VMDW reserves the right to modify this Privacy Policy at any time. We will update the “Last Updated” date when changes are made, and it is your responsibility to review this Policy periodically.

Grievances

If you have any concerns regarding this Privacy Policy, please contact our Grievance Officer at info@vmdw.in.

Dispute Resolution

Any disputes arising from this Privacy Policy will be subject to the jurisdiction of courts in Gurugram, India, and governed by Indian law.